These Terms of Service ("Terms") govern your access to neighborlawpro.life and your use of enquiry and consultation services offered by Neighbor Law Pro from Singapore. By using this website or engaging our services, you agree to these Terms. If you do not agree, please do not use the site.

1. About us

Neighbor Law Pro
45 Maxwell Road, #07-01, The URA Centre, Singapore 069118
Phone: +65 6225 7130
Email: hello@neighborlawpro.life

Neighbor Law Pro provides legal assistance and dispute preparation relating to neighbour conflicts in Singapore. We are an independent private practice and are not affiliated with the Housing & Development Board, Ministry of Law, Community Mediation Centre, Community Justice Centre, or the Community Disputes Resolution Tribunals.

2. Website use

You may browse this website for lawful purposes only. You must not:

Attempt to gain unauthorised access to our servers, data directories, or admin areas;
Submit false, misleading, or malicious content through the contact form;
Use automated tools to scrape content in a way that impairs site performance;
Introduce malware, spam, or harmful code;
Misrepresent your identity or affiliation when contacting us.

We may restrict access where we detect abuse or security threats.

3. No legal relationship from browsing alone

Reading pages on this website does not create a client relationship. A client relationship begins only when we confirm engagement in writing (email or signed engagement letter) after discussing scope and fees. General information on the site is not tailored legal advice for your specific situation.

4. Services and scope

Our services may include case assessment, evidence organisation, correspondence drafting, mediation preparation, and tribunal application support for neighbour disputes. The exact scope is defined in your engagement letter. We do not guarantee any particular outcome — tribunals, mediators, and courts decide disputes independently.

We do not provide criminal defence, immigration, or unrelated commercial litigation except where directly connected to a neighbour dispute you have engaged us for. Advice about criminal harassment or violence may require referral to criminal counsel even where the underlying conflict is between neighbours.

Estimated timelines in verbal discussions are indicative only. Tribunal listing dates, mediator availability, and opposing party cooperation affect progress and are outside our control once filings are submitted.

5. Fees and payment

Fees are quoted individually based on complexity. No fixed price list is published on this website. Written quotations are provided before work begins unless you agree to a documented variation. Payment terms appear on invoices. Late payment may pause work until accounts are settled.

Disbursements such as courier fees, printing bundles for tribunals, or third-party surveyor charges may be listed separately on invoices when agreed in advance. We do not mark up official filing fees payable to courts or tribunals beyond any handling fee disclosed in your quotation.

If you cancel a scheduled consultation with less than twenty-four hours' notice more than once, we may require a booking deposit for future appointments. Deposits are applied to your invoice if you proceed or refunded according to the cancellation terms in your engagement letter.

6. Your responsibilities

You agree to provide accurate information about your dispute, disclose relevant documents, and respond to reasonable requests within agreed timelines. You must not ask us to present false evidence or pursue claims you know to be unfounded. You are responsible for court or tribunal filing fees payable to official bodies.

7. Intellectual property

Website content — text, layout, branding, and graphics — is owned by Neighbor Law Pro or used under licence. You may print pages for personal reference. You may not republish, sell, or systematically copy content without written permission. Documents we prepare for your matter remain available to you for your case; reuse for unrelated purposes may require our consent.

Trademarks and service names of government bodies mentioned on this site belong to their respective owners. Our references are descriptive and do not imply endorsement or partnership.

8. Third-party links and tools

Our site may link to government resources or Google Maps. We do not control third-party sites and are not responsible for their content or privacy practices. Google Maps loads only after cookie consent as described in our Cookie Policy.

9. Disclaimer

Information on this website is general in nature. While we strive for accuracy, law and procedures change. We do not warrant that site content is complete or current at all times. Reliance on website content alone before consulting us is at your own risk.

10. Limitation of liability

To the fullest extent permitted by Singapore law, Neighbor Law Pro is not liable for indirect, incidental, or consequential losses arising from website use or from matters outside the agreed scope of engagement. Our liability for services properly within scope is limited to the fees paid for that engagement unless a higher limit is agreed in writing or liability cannot be excluded by law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is prohibited, or for fraud or fraudulent misrepresentation.

11. Termination

You may terminate an engagement according to the terms in your engagement letter. We may decline or withdraw from a matter where conflicts arise, fees remain unpaid, or you instruct unethical conduct. Upon termination, you remain responsible for fees for work completed and reasonable wind-down costs.

12. Privacy

Personal data is handled as described in our Privacy Policy, which forms part of these Terms.

13. Force majeure

We are not liable for delays or failures caused by events outside reasonable control, including natural disasters, government restrictions, tribunal closures, or widespread telecommunications outages. We will notify affected clients and propose revised timelines where possible.

14. Conflicts of interest

We decline engagements where we already represent or have materially advised the opposing neighbour in the same dispute. If a conflict emerges after intake, we will disclose it and withdraw if necessary. Initial enquiries are screened for conflicts before confirmation.

15. Records and file ownership

Documents you provide remain yours. Work product we create for your matter is supplied to you for use in your dispute. We retain copies as required for professional record-keeping unless you request deletion after matter closure and no legal retention obligation applies.

16. Communication standards

We expect professional communication from clients and will not continue engagements where staff are subjected to harassment or threats. Urgent updates should be marked clearly in email subject lines; non-urgent matters are handled in queue order during business hours stated on our contact page.

We may record attendance notes of consultations for file accuracy. Consultation notes are client matter records protected under our Privacy Policy and are not published.

17. Governing law

These Terms are governed by the laws of Singapore. Disputes relating to these Terms or our services shall be subject to the exclusive jurisdiction of the Singapore courts, unless mandatory law provides otherwise.

18. Changes

We may update these Terms. The revised version will be posted on this page with an updated date. Continued website use after changes constitutes acceptance where permitted by law. Active engagements remain governed by the Terms in effect at engagement unless we agree otherwise.

Material changes affecting existing clients will be communicated by email where practicable before they take effect for ongoing matters.

19. Contact

Questions about these Terms, active client engagements, or general website use:

Neighbor Law Pro
45 Maxwell Road, #07-01, The URA Centre, Singapore 069118
Phone: +65 6225 7130
Email: hello@neighborlawpro.life