This Privacy Policy explains how Neighbor Law Pro ("we", "us", or "our") handles personal data when you visit neighborlawpro.life, submit an enquiry about a neighbour dispute, communicate with us by email or phone, or attend a consultation at our Maxwell Road office. We operate from Singapore and process data in accordance with the Personal Data Protection Act 2012 (PDPA) and related guidance issued by the Personal Data Protection Commission.

1. Data controller

The organisation responsible for personal data processed through this website and our client intake process is:

Neighbor Law Pro
45 Maxwell Road, #07-01, The URA Centre, Singapore 069118
Phone: +65 6225 7130
Email: hello@neighborlawpro.life

Privacy-related questions may be sent to the email address above. We aim to respond within thirty calendar days.

2. Scope

This policy applies to personal data collected through:

Pages hosted at neighborlawpro.life and its subpaths;
The contact and enquiry form on contact.php;
Email and telephone communication initiated via the site or sent directly to our office;
In-person consultations at our Maxwell Road suite;
Embedded Google Maps on the contact page, which may set third-party cookies when the map is displayed.

It does not govern third-party websites linked from our content. When you leave neighborlawpro.life, review the destination site's privacy practices separately.

3. Personal data we collect

3.1 Information you provide

When you enquire about neighbour dispute assistance, we may collect:

Your name and contact details (email, phone);
Your property address or general location within Singapore;
Descriptions of the dispute, including details about neighbours, management bodies, and incidents;
Documents you voluntarily attach or bring to consultation — photographs, logs, letters, tribunal papers;
Billing and payment information if you engage our services (handled through agreed invoicing channels, not via the public website form).

We do not request passwords, Singpass credentials, payment card numbers, or CVV codes through the public contact form.

3.2 Technical data

Our hosting provider may process server logs containing IP addresses, browser type, referring URLs, timestamps, and requested pages. These logs support security monitoring and error diagnosis. We do not use server logs to build advertising profiles or sell data to brokers.

3.3 Cookies and local storage

We use minimal cookies and browser storage. Your cookie consent choice is stored locally. Google Maps on the contact page may set third-party cookies when loaded. See our Cookie Policy for details. We do not deploy advertising pixels on this website.

4. How we use personal data

We process personal data for the following purposes:

Responding to enquiries: Reviewing your message, scheduling consultations, and providing initial guidance on neighbour dispute options;
Delivering services: Preparing mediation statements, evidence binders, correspondence, and tribunal support where you engage us;
Client administration: Invoicing, appointment scheduling, and matter file management;
Legal compliance: Retaining records where required by law or to establish, exercise, or defend legal claims;
Site security: Detecting spam submissions, abuse, and technical faults.

We do not sell personal data. We do not add enquiry contacts to unrelated marketing lists. Occasional service updates are sent only in connection with an active matter or where you have asked to receive them.

5. Legal bases under the PDPA

We rely on:

Consent — where you explicitly agree to specific processing, including optional cookie preferences stored locally;
Legitimate interests — operating a legal assistance practice, responding to enquiries, maintaining website security, and improving our services based on aggregated feedback;
Contractual necessity — where processing is required to deliver services you have engaged;
Legal obligation — where retention or disclosure is required by court order, regulator, or applicable law.

You may withdraw consent for optional processing without affecting essential communication about an active enquiry. Withdrawal does not invalidate processing that was lawful when collected. Where we rely on legitimate interests, you may object on grounds relating to your situation and we will assess whether our interests override your privacy rights.

6. Sharing and disclosure

We may share personal data with:

Service providers who host our website, store backups, or provide secure email — bound by confidentiality obligations;
Professional advisers (accountants, IT security) where necessary for business operations;
Mediators, tribunals, courts, or opposing parties where disclosure is required for your matter and you have been informed;
Law enforcement or regulators when legally compelled.

We do not transfer personal data outside Singapore unless necessary for your matter and protected by appropriate safeguards, or where you have been informed and applicable law permits.

7. Retention

Enquiry messages that do not proceed to engagement are typically retained for up to twenty-four months unless you ask for earlier deletion. Client matter files are retained for the duration of the engagement and thereafter as required by professional record-keeping practice and limitation periods under Singapore law. Server logs are rotated on a short cycle consistent with hosting configuration.

If you request deletion of enquiry data before the standard retention period ends, we will comply unless a legal hold or ongoing matter requires continued storage. Deletion requests should identify the email address used so we can locate records accurately.

8. Security

We implement reasonable administrative and technical measures including access controls on matter files, secure hosting, and staff confidentiality obligations. Contact form submissions are logged locally in a protected directory not accessible from the public web. We review hosting configurations periodically and restrict access to matter files to personnel who need them.

No transmission over the internet is completely secure; please avoid sending highly sensitive documents until we confirm a secure channel. You should avoid transmitting government identification numbers or financial account details through the public enquiry form.

9. Your rights

Under the PDPA you may request access to, correction of, or withdrawal of consent for your personal data, subject to legal exceptions. You may also ask how your data has been used or disclosed within the past year. Submit requests using the contact details in section 1. We may need to verify your identity before responding.

10. Children

Our services address adult neighbour disputes. We do not knowingly collect personal data from persons under eighteen without parental or guardian involvement. If you believe a minor submitted data through our form, contact us for deletion.

Where a dispute involves noise affecting children or family members, you may describe those impacts in your enquiry. We treat such descriptions as part of dispute context rather than as standalone child profiles and limit retention to what the matter requires.

11. International visitors

Our services target residents of Singapore. If you contact us from outside Singapore regarding property located here, we may still process your enquiry but data protection rights are primarily assessed under the PDPA. Hosting servers may process technical logs in jurisdictions where our provider operates; we select providers with appropriate contractual safeguards.

12. Complaints

If you are dissatisfied with how we handle personal data, contact us using the details in section 1. We will investigate and respond. You may also lodge a complaint with the Personal Data Protection Commission of Singapore if you believe we have not addressed your concern adequately.

13. Data breach notification

In the unlikely event of a personal data breach that is likely to result in significant harm or affect a significant number of individuals, we will assess the incident promptly and notify the PDPC and affected individuals where required by law. Our assessment considers the nature of data involved, whether data was encrypted, and steps taken to mitigate harm.

14. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects without human review. Contact form submissions and enquiry emails are read by our team. Server security tools may automatically block suspicious traffic but do not profile individuals for marketing.

15. Marketing communications

We do not send bulk marketing emails to enquiry contacts. If you are an existing client and we believe an update about procedural changes affects your matter, we may contact you using the details on file. You may opt out of non-essential updates at any time without affecting core service delivery.

16. Sensitive dispute information

Neighbour disputes may involve health conditions, family circumstances, or police involvement. We treat such details as confidential matter information. Please avoid sending unnecessary sensitive data through the public form; we can arrange a consultation to review documents securely once we confirm engagement or schedule an appointment.

Audio or video recordings of neighbours may implicate privacy and surveillance laws. We advise on whether proposed evidence is likely admissible or lawful to obtain before you submit files to us or to a tribunal.

17. Changes

We may update this Privacy Policy to reflect legal or operational changes. The "Last updated" date at the top will change accordingly. Material changes will be highlighted on this page. Continued use of the website after updates constitutes acceptance of the revised policy where permitted by law.

Previous versions are not archived on this website. If you require confirmation of an earlier version for an active matter, contact us and we will provide the revision date that applied when your engagement began where records allow.

18. Contact

For privacy questions, access requests, or data correction enquiries, use the details below:

Neighbor Law Pro
45 Maxwell Road, #07-01, The URA Centre, Singapore 069118
Phone: +65 6225 7130
Email: hello@neighborlawpro.life